- CUSTOMER SERVICE
- EXCHANGES
- HOW DO I KNOW WHAT MY CHEST MEASUREMENT IS?
- HOW TO PLACE AN ORDER
- I DON'T UNDERSTAND THE SIZES?
- I HAVE A FAULTY/MISSING ITEM...
- I'VE GOT A REALLY RAD TALENT/BAND/EVENT AND LOVE DROP DEAD. HOW CAN I GET SPONSORED?
- IS IT SAFE TO PLACE MY ORDER ONLINE?
- PRICES
- RETURNS
- SIZE CHART
- WHAT SIZE DOES OLI WEAR?
- WHERE CAN I FIND UPDATES ABOUT DROP DEAD?
- WHERE IS THE REST OF THE WEBSITE?
- WHY HASN'T MY PAYMENT GONE THROUGH?
CUSTOMER SERVICE
You are very important to us, where would we be without you!? And we know you are just as excited about getting your clothing as we are about making them for you! So we want to get the right order to you as quickly as possible. If we have made a mistake with your order then contact us straightaway at myorder@iheartdropdead.com or on 0114 2903613 so that we can put it right and make you happy!
For more information relating to your order, please visit the Delivery section on our website.
EXCHANGES
You may exchange item(s) that are too big/small or if you would rather have another style. Please ensure that the item is unworn, unwashed and in its original condition. We cannot exchange underwear/swimwear for hygiene reasons.
In Brief, you will need to:
- Fill out the Exchange form on the back of your delivery note that came with the order.
- Mail the item(s) to our Returns Department.
- Enclose £3 (or the equivalent in another currency) for exchanges. Please state whether you've paid by cash, cheque or PayPal.
When we have received the items and receipt in the mail, we will then process another order with your preferred exchange. You will then receive two emails --one that states that we've processed the order and another to let you know it has been dispatched.
HOW DO I KNOW WHAT MY CHEST MEASUREMENT IS?
To find your chest measurement use a tape measure --place the tape around your chest, just under your arms, the measurement all the way around is your chest measurement. Add an inch or two for a loose fit.
For more information on most of our sizes, check the American Apparel website at http://americanapparel.net
HOW TO PLACE AN ORDER
The following procedure applies to all countries:
- Choose which category you would like to shop from Girls, Guys, All or Unisex.
- Click on the product you wish to buy
- Choose the size - quantity.
- Press the 'Add to Basket' button. Repeat for more products.
- Click 'Basket' to check all your purchases and click 'Checkout Now'
- 3.00 GBP will be added for shipping.
- Fill in all your billing details. Click the 'Continue to Next Step' button.
- Choose what payment method you would like to use. You may pay by Credit Card, PayPal or Gift Certificate. If you are paying by Credit/Debit card please make sure to click on you card icon.
- Click 'Continue to Next Step' button. Once the payment has cleared, you will receive an email confirming that we have received your order onto our system.
*Note: if there is any problem with your order we will contact you at the email address or telephone number you have supplied on your order.
Orders placed before 2pm are normally processed the same day, orders placed after 2pm will be processed the next working day (Mon-Fri).
I DON'T UNDERSTAND THE SIZES?
The sizes on the size chart show the actual measurement of the shirt.
The width is at the chest from seam to seam FRONT ONLY and length is
from shoulder to bottom edge. You will have to double the chest
measurement on the site to get an all-around measurement.
I HAVE A FAULTY/MISSING ITEM...
In the unlikely event that you receive your order and an item is missing or faulty then please contact customer services immediately at myorder@iheartdropdead.com or telephone us on 0114 2903613.
I'VE GOT A REALLY RAD TALENT/BAND/EVENT AND LOVE DROP DEAD. HOW CAN I GET SPONSORED?
We are really stoked so many people love our clothes and want to be sponsored by us! We are always looking for new acts to sign on to our crew, however we can't take everyone on.
You can update us on your band though! Please ensure your initial email includes the following information:
Band Name
Main Contact Name
Origin
Label(s)
MySpace/Website
Videos/Reviews
Tour Schedule
Discography
Feel free to email Lindsey at pr [at] iheartdropdead [dot] com with this information and any updates.
IS IT SAFE TO PLACE MY ORDER ONLINE?
Yes! We use a Secure server to ensure your payment details remain safe. Ordering online is the quickest most efficient way to order from us however we will accept cheques and postal order (GB pounds only) Payable to Drop Dead Clothing.
PRICES
Prices quoted on our web store are GBP (British pounds), EUR, and USD.
If ordering from outside these countries, your credit card company/bank
will convert the equivalent amount into your local currency.
See www.xe.com to check out exchange rate.
RETURNS
If your order is unsuitable for any reason you can return it to us for a full refund or an exchange within 28 days of purchase (42 days overseas customer) please also see Terms and Conditions.
In brief you will need to:
- Provide us with full details on the returns sheet on the back of your delivery note.
- Mail the item with the competed order receipt to our Returns Department to: Returns Department, Drop Dead Clothing, Riverside House, Nursery Street, Sheffield, S3 8GG, England
- Pay for the cost of shipping for returning the item to us.*
- Enclose £3 (or the equivalent in another currency) for exchanges. Please state whether you've paid by cash, cheque or PayPal.
- Ensure the item for refund/exchange is unworn, unwashed and in its original condition. Sorry we cannot exchange or refund underwear for hygiene reasons!
*If we have made an unlikely mistake of sending you a damaged or wrong item, we will reimburse all shipping costs.
SIZE CHART
Hi! We've recently taken the sizes off the product information pages temporarily as we are preparing for the launch of our new website. We apologise for any confustion this may have caused.
Here's the sizing information for our current garments:
Guys
Shirts
Body Measurement InstructionsMeasure below the armpits for chest size. Be sure to keep tape level across back and comfortably loose. Length of garment is from top seam nearest collar to the bottom edge. Please note that the length is a general measurement as some styles may vary. See product information for information about the garment.
XS
Your Measurements
Chest: 76-81 centimetres / 30-32 inches
Length: 70 centimetres / 27.5 inches
S
Your Measurements
Chest: 86-91 centimetres / 34-36 inches
Length: 72 centimetres / 28.5 inches
M
Your Measurements
Chest: 97-102 centimetres / 38-40 inches
Length: 75 centimetres / 29.5 inches
L
Your Measurements
Chest: 107-112 centimetres / 42-44 inches
Length: 77 centimetres / 30.5 inches
XL
Your Measurements
Chest: 117-122 centimetres / 46-48 inches
Length: 80 centimetres / 31.5 inches
If your body measurement is on the borderline between two sizes, choose the smaller size for a tighter fit or the larger size for a looser fit.
Jackets/Cardigans/Jumpers/Hoodys
Body Measurement InstructionsMeasure below the armpits for chest size. Be sure to keep tape level across back and comfortably loose. Length of garment is from top seam nearest collar to the bottom edge. Please note that the length is a general measurement as some styles may vary. See product information for information about the garment.
XS
Your Measurements
Chest: 76-81 centimetres / 30-32 inches
Length: 56 centimetres / 22 inches
S
Your Measurements
Chest: 86-91 centimetres / 34-36 inches
Length: 58 centimetres / 23 inches
M
Your Measurements
Chest: 97-102 centimetres / 38-40 inches
Length: 61 centimetres / 24 inches
L
Your Measurements
Chest: 107-112 centimetres / 42-44 inches
Length: 64 centimetres / 25 inches
XL
Your Measurements
Chest: 117-122 centimetres / 46-48 inches
Length: 66 centimetres / 26 inches
If your body measurement is on the borderline between two sizes, choose the smaller size for a tighter fit or the larger size for a looser fit.
Shorts/Pants
Body Measurement InstructionsMeasure loosely around natural waist.
S
Your Measurements
Waist: 76-81 centimetres / 30-32 inches
M
Your Measurements
Waist: 81-86 centimetres / 32-34 inches
L
Your Measurements
Waist: 86-91 centimetres / 34-36 inches
XL
Your Measurements
Waist: 91-97 centimetres / 36-38 inches
If your body measurement is on the borderline between two sizes, choose the smaller size for a tighter fit or the larger size for a looser fit.
Girls
Shirts
Body Measurement InstructionsMeasure below the armpits around the fullest part of the bust for chest size. Be sure to keep tape level across back and comfortably loose. Length of garment is from top seam nearest collar to the bottom edge. Please note that the length is a general measurement as some styles may vary. See product information for information about the garment.
S (UK 8-10 | Euro 32-34 | US 0-2)
Your Measurements
Chest: 76-81 centimetres / 30-32 inches
Length: 65 centimetres / 26 inches
M (UK 10-12 | Euro 36-38 | US 4-6)
Your Measurements
Chest: 81-86 centimetres / 32-34 inches
Length: 67 centimetres / 26.5 inches
L (UK 12-14 | Euro 40-42 | US 8-10)
Your Measurements
Chest: 91-97 centimetres / 36-38 inches
Length: 69 centimetres / 27 inches
If your body measurement is on the borderline between two sizes, choose the smaller size for a tighter fit or the larger size for a looser fit.
Jackets/Cardigans/Jumpers/Hoodys
Body Measurement InstructionsMeasure below the armpits around the fullest part of the bust for chest size. Be sure to keep tape level across back and comfortably loose. Length of garment is from top seam nearest collar to the bottom edge. Please note that the length is a general measurement as some styles may vary. See product information for information about the garment.
S (UK 8-10 | Euro 32-34 | US 0-2)
Your Measurements
Chest: 76-81 centimetres / 30-32 inches
Length: 58 centimetres / 22 inches
M (UK 10-12 | Euro 36-38 | US 4-6)
Your Measurements
Chest: 81-86 centimetres / 32-34 inches
Length: 60 centimetres / 23 inches
L (UK 12-14 | Euro 40-42 | US 8-10)
Your Measurements
Chest: 91-97 centimetres / 36-38 inches
Length: 62 centimetres / 24 inches
If your body measurement is on the borderline between two sizes, choose the smaller size for a tighter fit or the larger size for a looser fit.
Shorts/Pants
Body Measurement InstructionsMeasure loosely around natural waist.
S (UK 8-10 | Euro 32-34 | US 0-2)
Your Measurements
Waist: 64-66 centimetres / 25-26 inches
M (UK 10-12 | Euro 36-38 | US 4-6)
Your Measurements
Waist: 69-71 centimetres / 27-29 inches
L (UK 12-14 | Euro 40-42 | US 8-10)
Your Measurements
Waist: 76-81 centimetres / 30-32 inches
XL (UK 12-14 | Euro 40-42 | US 8-10)
Your Measurements
Waist: 84-89 centimetres / 33-35 inches
If your body measurement is on the borderline between two sizes, choose the smaller size for a tighter fit or the larger size for a looser fit.
WHAT SIZE DOES OLI WEAR?
Oli is size Small. :)
WHERE CAN I FIND UPDATES ABOUT DROP DEAD?
You can check us out for the latest updates on MySpace:
www.myspace.com/dropdeadclothing
And Facebook:
www.facebook.com/home.php#/group.php?gid=48207278422
and our BLOG !!
WHERE IS THE REST OF THE WEBSITE?
We are currently in the process of designing a new website with our pal, Sam Hudson and can guarantee the new website will BLOW YOUR MIND! It is due to launch with our new range in May/June.
WHY HASN'T MY PAYMENT GONE THROUGH?
As mentioned above, our payment system is very secure. Payments not
going through can be due to spending too much time (over 15 minutes) on
the payment section. Also, there is the unlikely chance that your bank
or one of the transaction systems is too busy and may not respond to
the payment request. If this happens, waiting around a half hour or
using a different credit card will solve this problem.
If the problem still persists, you may also use your credit card through PayPal.